NEW! THE BY-ANN RETURN SERVICE.

If you are unexpectedly not satisfied with your ordered item, or the size is not correct. Then from now on you can use our return service.

ORDERED BEFORE 4.00 P.M. IS DELIVERED THE NEXT (WORKING) DAY AT HOME* (ONLY IN THE NETHERLANDS)

For orders before 4 pm we can usually ship it that day. As soon as the order has been sent you will receive a message from us. You usually receive the By-Ann package the next day, also on Saturdays!

WE SHIP ORDERS FROM € 100 FREE!

The shipping costs for orders in the Netherlands under € 100 are € 4.95. Orders above 100.00 (within the Netherlands) are shipped for free with the exception of our furniture. If a part of this is returned, we will still settle the shipping costs.

THE SHIPPING COSTS OF JEWELRY ARE € 2.95

These are sent as a letterbox package, provided they can be delivered by the letterbox.

Please note !: Mailbox packages can have a slightly longer delivery time than regular packages.

POSTNL PARCEL SERVICE

We send our By-Ann packages with the PostNL Parcel service. You will receive a track and trace number from PostNL at the end of the day, so that you can track where your package is at that moment.

SHIPPING OUTSIDE THE NETHERLANDS

For orders outside the Netherlands, we charge the PostNL package service rates, the rates for this are automatically calculated after the address details have been entered.

RETURNS

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount. If the entire order is returned, the shipping costs will be credited. Only the costs for return from your home to the By-Ann are for your own account. If you make use of your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in the original condition and packaging will be returned to By-Ann. To exercise this right, you can contact us via  [email protected] or via our automated return service

The item must be sent in its original packaging after registration on our return page www.by-ann.com/return. We aim to process a return shipment within 3 working days after receipt. You will receive a message after processing. By-Ann strives to make a possible refund within 7 working days after processing. In any case within the legal period of 30 days. Shipping costs and liability for return shipments by parcel service are for the account of the customer. If the item has been received in good condition, we will send the new order (if desired) or By-Ann will refund the purchase amount to the account.

  • Jewelry cannot be returned.
  • SALE ITEMS CAN ONLY BE RETURNED FOR A DIFFERENT SIZE OR DISCOUNT.

Complaints and defects cannot be sent as regular returns, but must be reported as soon as possible to customer service via [email protected] , see general conditions, article 7.

Exceptions: Earrings are not returned due to hygiene regulations. Bikinis must be fitted with underwear, and will not be returned without a hygiene strip in the bottom!

BY-ANN RETURN SERVICE:

https://by-ann.shipping-portal.com/returns/

RETURN ADDRESS:

By-Ann / returns 
Keizerstraat 52 
2584 BK 
Scheveningen
The Netherlands

We recommend sending it by registered mail, so that you can sign for receiving the return! By-Ann is not liable for returns that do not arrive!